Wholesale Policies

We sell wholesale directly to retailers. Complete our Wholesale Application and get full access to our complete catalogue and wholesale pricing!

As always, please Contact Us anytime if you have any questions!

• Artzure does not offer terms. All orders must be paid in full at the time the order is confirmed.
• Payment methods include: Visa, Mastercard, American Express, Discover Card, and various online payment providers (Shop Pay, Etc.)
• Custom color and design application is available, please contact our office for additional information. Custom color fees are non-refundable.

• Orders are confirmed and processed upon payment. Payment reserves inventory for your order and items begin the preparation process.
• A sales confirmation will be sent upon receipt of payment. Customers must review all details including color selection, quantity, bill to and delivery address.
• Ship dates are noted on your sales order confirmation and indicates the day your item will ship, be ready for pick up, and or delivered.
• Shipping date is based on current lead time and is dependent upon items passing quality control.
• Changes to existing orders – including, but not limited to, quantity, color or planter style – must be made in writing to Artzure via our Contact Page. Changes must be made within 24 hours of payment. Once confirmed, Artzure will provide written confirmation and revised sales order confirmation.
• Minimum order quantities do apply. The current minimum order quantity is $1500. 

• Artzure can provide custom colors and designs upon request.
• You may also provide your own custom design and artwork. Contact us for layout and artwork specifications.
• Planters can also be braded with logos and trademarks. 
• Custom work may be subject to a product development fee and/or minimum order quantities.
• All custom designs, colors, and logo planters are non-returnable items.

• In order to keep the widest variety of patterns, colors, and sizes in stock, all products are made to order.
• Our current lead time is 3-4 weeks before shipment.

Ground/Parcel
Depending on order size, orders may qualify to ship by ground/parcel. We use UPS Ground for delivery. A tracking number will be sent to you when the order has been picked up from our warehouse so you may follow the delivery of your order. Please note, the tracking numbers may not be immediately available in the carrier’s system, please allow 24 hours from our notification to begin tracking.

Freight
For larger orders we ship via freight shipment. This helps reduces shipping costs and ensures all packages arrive together. Freight shipments are always packaged on a pallet. Pallets are loaded up onto a freight truck at our warehouse. Freight carriers typically provide a delivery window and someone must be there to receive the shipment.

Transit
Carriers generally provide reliable transit days; however, some transit times may vary due to order volume, weather congestion or other unforeseen circumstances.

• Returns are acceptable for standard planters within 14 days of receipt and no product may be returned to Artzure without written consent.
• Unauthorized returns will not be eligible for credit.
• Returns must be in the original box with all the packaging material.
• In some cases, customers may be assessed the original shipping cost and are responsible for pre-paid return shipping.
• Custom planters are non-refundable and non-exchangeable.
• Credit for returns is subject to inspection of the product and packaging material.
• Authorized returns may subject up to a 30% restocking fee, the remaining balance will be issued in the form of a merchandise credit.

• Please inspect your shipment for signs of obvious damage. You may refuse the shipment should you receive it not intact or damaged. If you choose to accept the shipment from the carrier, make a note on the BOL (bill of lading) of any damage to the boxes, planter(s), or packing material. You are entitled to open each box and inspect the goods. If the driver will not stay, make a note that you were unable to check for concealed damage.
• Damage details and images must be reported in writing immediately to customer service. Photos should include the damage, cartons, and packing materials.
• If damages are not noted at the time of delivery, artzure will not have recourse and will be unable to compensate you or resolve this issue on your behalf.